Our Services

Azerta provides an integrated crisis management and stakeholder engagement service that combines prevention, preparedness, and strategic response. Through the systematic identification and assessment of risks, scenario planning, role definition, and the establishment of crisis committees, we help organizations anticipate and mitigate reputational, operational, and regulatory impacts.

When a crisis unfolds, we support senior leadership in decision-making, internal and external communications, spokesperson management, and engagement with media and key stakeholders—ensuring message consistency, narrative control, and business continuity through to recovery.

Conducting in-depth interviews with key leaders and influencers across the political, business, academic, and media landscape to assess positioning and generate actionable insights that enable organizations to strengthen their reputation among critical stakeholders.

Designing integrated communications strategies to advocate for, promote, and advance our clients’ priorities, shape public perception and influence policy and key decision-makers. Our approach combines 360° campaigns, direct engagement, and third-party advocacy deployed across all platforms. These efforts integrate corporate communications, media relations, digital communications, public affairs, research, strategic partnerships, and marketing.

At Azerta, we have a dedicated team focused on designing high-impact strategies and content for digital ecosystems, working closely with our Corporate Communications and Public Affairs teams. We specialize in digital marketing and corporate reputation management, offering a comprehensive service tailored to each client’s specific needs and objectives.

We have expertise in analyzing corporate reputation through an ESG lens. We assess organizations’ sustainability positioning relative to competitors at both national and international levels, mapping the key stakeholder landscape.

We support our clients in identifying sustainability gaps, delivering clear and actionable information for decision-making and the strengthening of their reputational positioning.

Formulating engagement strategies to influence public authorities and key stakeholders through evidence-based proposals, in full compliance with current legislation.

Creating compelling editorial content and multi-platform narratives aligned with business objectives to strengthen corporate reputation among key stakeholders.

We conduct in-depth assessments to understand organizational culture and identify gaps in relation to strategic objectives, enabling the design of plans that align and mobilize employees around key corporate priorities. We deliver tailored, end-to-end solutions adapted to each client’s needs, including active listening programs such as focus groups, interviews, and workshops, as well as content development, graphic and audiovisual production, and internal events.

Designing and conducting internal surveys, interviews, and focus groups to assess employee perceptions of the organization and its key dimensions, generating insights that inform internal alignment and strengthen corporate culture.

Providing in-depth analysis of the political, social, and regulatory landscape surrounding each client, enabling them to anticipate trends and respond effectively to changes in the business environment.

Our approach seeks to strengthen our clients’ corporate reputation by aligning their purpose with their communications and relationships with key stakeholders, building long-term bonds based on trust and mutual growth.

Guiding clients in defining their culture, articulating their corporate purpose, and fostering workplace well-being.

We design sustainability strategies integrated into the business. We guide our clients in defining clear guidelines, aligned with their objectives and operating environment.

Through a materiality analysis, we identify and prioritize the critical issues for the organization, providing a solid foundation for decision-making and strengthening their positioning.

Using artificial intelligence tools and methodologies, we go beyond traditional digital conversation monitoring by delivering alerts, analyzing data, and generating tailored reports for our clients. Our active monitoring is driven not only by established criteria, but also by georeferenced topics and conversations within targeted clusters.

We design employee engagement strategies that foster a strong sense of belonging and align teams with business objectives. Our approach integrates in-person and virtual workshops, well-being initiatives, and high-impact audiovisual content.

We are actively involved in designing governance models and ESG structures, aligned with business strategy. We support our clients in the development and improvement of internal policies with a focus on sustainability, ensuring consistency in their management.

We accompany clients in integrating ESG criteria into decision-making, strengthening internal management and its impact on the organization’s positioning.

Developing powerful corporate narratives rooted in brand identity, values, and strategic pillars to effectively engage key stakeholders.

Identifying and assessing the most relevant public stakeholders in relation to a project or regulatory challenge, and classifying them according to their level of influence and interest to create or strengthen engagement plans.

Developing end-to-end, cost-effective digital campaigns tailored for audience engagement and conversion.

Designing and conducting surveys, interviews, and focus groups to understand suppliers’ perceptions of the organization and its core dimensions, generating insights that strengthen relationships and enhance reputation across the value chain.

Developing risk matrices through in-depth interviews and contextual analysis to identify and assess key reputational risks, using expert consensus methodologies to provide a structured and forward-looking view of potential exposures.

Developing and implementing tactical initiatives that build, manage, and deepen relationships with key stakeholders critical to our clients’ business objectives.

Strengthening organizational leaders’ communication skills through targeted coaching programs.

We identify, classify, and assess ESG risks, carefully considering the various factors that may impact organizations. Through continuous monitoring, we detect conflicts and anticipate critical scenarios.

We work alongside our clients in crisis management and in defining mitigation plans, providing concrete tools to address contingencies and safeguard their operational and reputational continuity.

Consulting services for the design and development of tools that generate high-quality leads, delivered by a team specialized in Consumer Relationship Management (CRM) best practices.

Preparing expert reports supported by robust theoretical and empirical evidence to assess the existence of reputational harm, most commonly for legal proceedings.

Providing detailed reports and strategic recommendations grounded in rigorous analysis and in-depth assessments, enabling informed and effective decision-making.

Developing multi-format content for a wide range of digital platforms, including reels, video, infographics, animations, event coverage, visual assets, and short-form content.

We support organizations in managing their value chain from an ESG perspective, evaluating their suppliers and their alignment with sustainability standards. This work is complemented by defining clear criteria for supplier selection and management.

Together with our clients, we develop programs aimed at strengthening their suppliers, promoting long-term relationships and more sustainable management throughout the value chain.

Providing specialized communication strategies to support legal teams during complex litigation and disputes across jurisdictions.

Providing briefings and real-time insights on the country’s political, economic, and social landscape.

Producing a broad range of digital assets and optimizing paid media investments across platforms—backed by official certifications from Google, Meta, and LinkedIn.

Continuous monitoring of regulatory and legislative developments, delivering a comprehensive and forward-looking perspective on the progress of key initiatives.

We bring proven expertise in financial communications, with a strong focus on mergers and acquisitions, joint ventures, and IPOs, among other transactions. We support our clients throughout these processes, ensuring clear and transparent communication with the market while protecting and strengthening the company’s reputation.

Leveraging opt-in methodologies to build targeted audiences and engaging key digital influencers through strategic partnerships.

Designing positioning strategies for institutions and trade associations to build social legitimacy and support for policy goals.

Continuously monitoring legislative shifts and environmental policy developments to identify emerging risks and opportunities.

*This service is currently available for the Chilean market.

We maintain strong, ongoing relationships with leading media outlets, driven by developing newsworthy content aligned with our clients’ strategic communications pillars. We produce strategic materials that help convey key narratives and strengthen corporate reputation across both broad and targeted audiences, leveraging both traditional and digital media channels alike.

We advise clients on securing the permits required to move projects forward, designing strategies to engage key stakeholders, and identifying critical challenges and pathways to resolution.

*This service is currently available for the Chilean market.

Advising on the identification of key digital influencers and stakeholders, designing tailored engagement strategies, and leveraging strategic partnerships across digital ecosystems to effectively position content and reach priority audiences.

Integrating public relations with corporate marketing campaigns to maximize brand impact.

Delivering training sessions and workshops to provide clear understanding of relevant legal and administrative regulations, and their implications for clients’ operations and activities.

*This service is currently available for the Chilean market.

Providing comprehensive support to anticipate and mitigate risks associated with project viability and approval, addressing regulatory, political, social, and legal challenges.

*This service is currently available for the Chilean market.

Equipping organizational leaders with the theoretical and practical skills needed to serve as effective spokespersons and engage with audiences.

Supporting clients throughout the permitting process required for project implementation, working closely with internal teams and environmental consultants, and designing stakeholder engagement strategies to identify critical project bottlenecks and define effective pathways to resolution.

*This service is currently available for the Chilean market.

Developing action plans and communication protocols that help our clients respond to serious industry-specific contingencies and streamline decision-making, while considering all key stakeholders across the organization or institution.